Fujitsu rolls out Microsoft 365 Copilot to 100,000 staff

Fujitsu's move is a top-down initiative to transform business processes with AI, driven by a sense of urgency that companies risk losing competitiveness if they do not make AI a daily tool for all employees. The company has established a cross-divisional AI practice initiative, building on its internal culture change program called Fujitsu Transformation (Fujitra). This is not just about deploying a tool; Fujitsu intends to use Microsoft 365 Copilot as the interface to connect with AI agents and business systems, aiming to reshape entire workflows.

The reported 90% utilization rate and the automation of 75% of service desk first-response processes suggest that the company has moved beyond pilot phases into measurable operational changes. The partnership with Microsoft Japan is central to this effort, as together they work on embedding usage and driving process transformation. While the early results focus on productivity and specific process automation, the broader ambition appears to be building a foundation for AI-driven business models and services, aligning with Fujitsu's stated goal of advancing AI's societal implementation.