PAX, an ERP software maker, is publishing its documentation in AI-friendly formats—raw Markdown files and indexed bundles—so AI assistants can answer product questions without forcing users to contact support.

What happened

PAX created two AI-accessible versions of its public documentation: individual pages in raw Markdown (accessed by appending .md to the normal URL) and two bundled files (llms.txt as an indexed map, and llms-full.txt as a complete documentation bundle). Internal links within AI-facing docs point to other Markdown pages, so AI systems stay within the cleaner format.

What to watch

The documentation structure itself—clear titles, concise overviews, predictable sections, good related links, and accurate source structure—benefits both humans and AI. The company treats AI-friendly documentation as an extension of writing clear, well-organized help pages that serve any reader looking for accurate information quickly.