Intuit builds AI disaster recovery assistant on Amazon Bedrock

Intuit's EWOK Agent addresses a specific operational bottleneck: after EWOK standardized the execution of failovers, the remaining challenge was the human expertise required to decide which recovery workflow applied and to handle exceptions. The agent encodes that decision-making as skills—typed, versioned definitions that are both human-readable and machine-consumable. This approach keeps the model responsible for deciding what to do while the deterministic EWOK system executes how, maintaining a clear boundary for safety and auditability.

The use of Amazon Bedrock provides access to multiple foundation models through a single API, allowing Intuit to switch models without rearchitecting. Built-in guardrails and security protections matter because the agent operates on production financial systems. Data used is not for training and remains encrypted, addressing compliance concerns. This architecture, with a thin Bedrock layer over a deterministic executor, is presented as a reusable pattern beyond EWOK, applicable to other systems with authenticated APIs.