UK insurer Aviva reports 18,400 fraudulent motor insurance claims in 2025 using AI-generated fake evidence, worth an estimated £233 million

Aviva received an estimated 18,400 fraudulent claims in 2025 backed by doctored evidence including AI-generated car accident scenes, fake official documents, and fabricated images exaggerating damage. If approved, these claims would have totaled £233 million ($310.3 million) across the year, or roughly £638,000 ($850,000) per day.

The majority of AI-enabled fraud involved motor insurance claims with inflated repair costs and exaggerated damage reports; the value of scam claims against motor insurance policies jumped 39 percent. Similar trends appeared in liability insurance, where the value of fraudulent claims rose 32 percent in 2025, with claimants exaggerating loss of earnings, rehab costs, and injury claims.

Aviva is countering AI-enabled fraudulent claims using its own AI tools and 'advanced analytics' with human oversight to identify suspicious claims faster. The insurer says detecting and preventing these claims helps protect honest customers from the cost of fraud.