ServiceNow has acquired ai.work, an Israeli startup that builds AI agents to automate enterprise work across IT, finance, legal, and other departments. The deal, valued at tens of millions, is ServiceNow's fourth Israeli acquisition in 2026 and reflects the company's strategy to move beyond assistant AI to autonomous systems that can execute work safely within existing enterprise environments.
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ServiceNow has acquired ai.work, a startup founded in 2024 that builds AI agents for enterprise tasks like IT, operations, and finance. The deal is valued at tens of millions of dollars. ai.work was founded by two former WalkMe executives—Maor Ezer and Nir Nahum—and had raised only $10 million（約16億円） before the acquisition.
Why it matters
ServiceNow is deepening its AI agent strategy by integrating ai.work's autonomous digital workers into its platform. The founders emphasize that moving from AI systems that assist work to systems that actually do work requires not just technology but governance, security, and trust—capabilities ServiceNow already has across large, complex organizations. This marks ServiceNow's fourth Israeli acquisition in 2026, reflecting a sustained bet on AI-driven automation.
What to watch
ai.work's agents integrate with widely-used enterprise systems including Microsoft 365, ServiceNow, Slack, Jira, Google Workspace, and Salesforce. ServiceNow has acquired seven Israeli-tied companies cumulatively valued at more than $8 billion（約1.3兆円）, with the largest being Armis (approximately $7.75 billion（約1.2兆円） in April 2026).
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