Amazon Quick and New Relic enable engineering teams to build an agentic incident triage assistant that orchestrates investigation, root cause analysis, and task handoff in a single conversational workflow.

**What happened** — Amazon Quick, a conversational AI agent platform, now integrates with New Relic's observability tools and Asana's task management through native connectors. An on-call engineer can send a single prompt (e.g., "Checkout is slow and we are seeing server errors on checkout-service in production. Check the last 24 hours. Generate RCA brief") and the agent investigates the incident, assembles a root cause analysis (RCA) brief with evidence links, and creates a tracked Asana task.

**How it works** — The Amazon Quick agent calls five New Relic reasoning tools: generate_alert_insights_report (identifies key alert drivers), generate_user_impact_report (quantifies blast radius), analyze_entity_logs (surfaces error signatures), analyze_transactions (identifies slow or failing requests), and natural_language_to_nrql_query (converts plain-English questions into New Relic Query Language and runs them). The agent orchestrates these tools and Asana's task creation from a single prompt.

**So what** — In internal testing using New Relic's own applications, the agent reduced the evidence-gathering phase of incident triage, leading to faster resolution, lower risk of knowledge loss between engineering shifts, and a consistent investigation standard across the entire on-call rotation.

**Setup requirement** — Amazon Quick Professional subscription with Author permissions or higher is required to create integrations and chat agents; New Relic and Asana accounts are also needed, with Asana requiring administrative access to create an OAuth application in the developer console.