Customers Bank CEO reveals AI clone delivered his earnings call remarks as other executives build digital twins

Sam Sidhu, CEO of the $25.9 billion asset Customers Bank, disclosed that an AI replica of himself delivered the prepared remarks at the company's first-quarter earnings call before he took over 30 minutes in. Sidhu said the bank has signed a multi-year contract with OpenAI to embed engineers and deploy AI agents across commercial banking operations.

The bank's AI adoption spans its workforce: 75% of employees use tools powered by OpenAI, and around 600 workers recently participated in an AI masterclass. Sidhu framed the move as removing repetitive administrative work so staff can focus on critical thinking and judgment.

Other CEOs are deploying AI doubles for similar purposes. Meta built an AI version of Mark Zuckerberg trained on his mannerisms and tone for employee engagement. Klarna's Sebastian Siemiatkowski used an AI video for first-quarter earnings, and Zoom's Eric Yuan enlisted an AI double for his company's first-quarter earnings call.