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Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The model powers Intercom's existing Fin AI agent, which already handles over two million customer conversations weekly. According to benchmarks shared with VentureBeat, Fin Apex 1.0 achieves a 73.1% resolution rate—the percentage of customer issues fully resolved without human intervention—compared to 71.1% for both GPT-5.4 and Claude Opus 4.5, and 69.6% for Claude Sonnet 4.6. That roughly 2 percentage point margin may sound modest, but it's wider than the typical gap between successive generations of frontier models. "If you're running large service operations at scale and you've got 10 million customers or a billion dollars in revenue,
ByteDance’s new AI video generation model, Dreamina Seedance 2.0, comes to CapCut
Meta gets ready to launch two new Ray-Ban AI glasses
General AI
Conntour raises $7M from General Catalyst, YC to build an AI search engine for security video systems
Conntour uses AI models to let security teams query camera feeds using natural language to find any object, person, or situation.
Blossom Health raises $20 million to bring an AI ‘copilot’ to psychiatry
The startup says its “AI-native” model can deliver faster access to care while keeping clinicians in control of treatment decisions.
Mercor competitor Deccan AI raises $25M, sources experts from India
Deccan AI concentrates its workforce in India to manage quality in a fast-growing but fragmented AI training market.
Google’s ‘live’ AI search assistant can handle conversations in dozens more languages
Google is expanding access to Search Live, a feature that lets you search for information using your voice and camera. The AI search assistant is now available in more than 200 countries and territories, as well as dozens of languages, according to an announcement on Thursday. Search Live rolled out broadly in the US last September, allowing you to point your phone's camera at something and ask about it aloud, such as how to install a shelving unit. The AI assistant will then offer an audio response, along with links to information it finds on the web. Video: Google Google says it's powering the global expansion of Search Live with its new … Read the full story at The Verge.
Legal AI startup Harvey raises $200M at $11B led by Sequoia, up from $8B in 2025
Article URL: https://www.cnbc.com/2026/03/25/legal-ai-startup-harvey-raises-200-million-at-11-billion-valuation.html Comments URL: https://news.ycombinator.com/item?id=47524570 Points: 2 # Comments: 2
Qualified Health raises $125M to scale enterprise AI at health systems
Article URL: https://www.fiercehealthcare.com/ai-and-machine-learning/qualified-health-locks-125m-fresh-funding-scale-ai-health-systems Comments URL: https://news.ycombinator.com/item?id=47524745 Points: 1 # Comments: 0
‘She’s Never Going to Age’: Porn Stars Are Embracing AI Clones to Stay Forever Young
AI companion platforms like OhChat and SinfulX are offering adult creators digital twins, who are always at their peak and stay monetizing.
Webtoon is adding AI localization tools to its comics platform
Canvas, Webtoon's platform for user-uploaded comics, is about to get a major overhaul that's designed to help creators make more money and share their art with a wider audience. Today, Webtoon announced its plans to roll out a number of new features for Canvas that will make it easier for artists to build global followings and gain a deeper understanding of who's engaging with their work. Soon, manga creators who upload their work to Canvas will be able to use an AI-powered translation tool to localize their scripts into English, Spanish, French, Indonesian, Thai, Traditional Chinese, and German. A beta version of the translation feature - … Read the full story at The Verge.
Major conference catches illicit AI use – and rejects papers
Article URL: https://www.nature.com/articles/d41586-026-00893-2 Comments URL: https://news.ycombinator.com/item?id=47524564 Points: 1 # Comments: 0
Sanders, Ocasio-Cortez push bill to impose AI data center moratorium - AP News
Sanders, Ocasio-Cortez push bill to impose AI data center moratorium AP News
Normal Computing raises $50M from Samsung Catalyst to tackle soaring AI chip costs and power demands
Part of a growing wave of startups rethinking how AI is computed, Normal Computing is betting on new architectures to move beyond GPUs.
AI-powered benefits platform Origin raises $30 million in fresh funding to bring CHROs visibility into benefits usage and spend
Notion Capital is leading the round into the software startup that helps companies monitor their benefits offerings
Teens get probation after using AI to create fake nudes of classmates - AP News
Teens get probation after using AI to create fake nudes of classmates AP News
New college grad unemployment will spike to 35% in 2 years, senator warns, forcing ‘Dario, Sam’ to quit AI fear-mongering
“If you take Dario, Sam, you take all the evangelists. I think they are literally consciously pulling back on their predictions,” Mark Warner said.
New Bernie Sanders AI Safety Bill Would Halt Data Center Construction
The US senator said on Tuesday that a moratorium would give lawmakers time to "ensure that AI is safe." Alexandria Ocasio-Cortez will introduce a similar bill in the House in the weeks ahead.
Nemotron-3 Nano 4B Uncensored (Aggressive): First Abliteration with GenRM Removal + K_P Quants
First ever abliteration of NVIDIA's Nemotron-3 Nano 4B, and the first public abliteration to tackle GenRM removal. Aggressive = no refusals; no personality changes and no alterations. The ORIGINAL NVIDIA release, just completely uncensored. https://huggingface.co/HauhauCS/Nemotron3-Nano-4B-Uncensored-HauhauCS-Aggressive 0/465 refusals. Fully unlocked with zero capability loss\*. Asterisk is here on these. I haven't encountered any degenerated output, loss of coherence, looping, etc however due to GenRM, I can't guarantee and as a single person, I have limited time/resources. What is GenRM and why does it matter? NVIDIA baked a generative reward model (GenRM) into Nemotron that acts as a second layer of censorship. Even after abliteration removes the base model's refusals, GenRM re-introduces them at generation time. You can literally see it happen when the model reasons through your request normally in the Chain-of-Thought, then does a complete 180 in the actual output. CoT says "
AI news from 200+ sources
Get Started FreeModels & Gen AI
Mistral releases a new open-source model for speech generation
Mistral's new speech model can run on a smartwatch or a smartphone.
Apple Plans to Open Up Siri to Rival AI Assistants in iOS 27 Update
Article URL: https://www.bloomberg.com/news/articles/2026-03-26/apple-plans-to-open-up-siri-to-rival-ai-assistants-beyond-chatgpt-in-ios-27 Comments URL: https://news.ycombinator.com/item?id=47533931 Points: 4 # Comments: 0
Meet the Tech Reporters Using AI to Help Write and Edit Their Stories
Independent writers are using AI agents all throughout their reporting process. What’s the value of a human journalist, anyway?
OpenAI abandons yet another side quest: ChatGPT’s erotic mode
It's only the latest of several side project that the AI startup has ditched over the past week.
‘Intelligence may be scalable, but accountability is not’: A new report exposes the hidden cost of the AI agent revolution
Accenture and Wharton mapped AI's impact across 18 industries, concluding: the smarter your agents get, the more irreplaceable your best humans become.
Mistral AI just released a text-to-speech model it says beats ElevenLabs — and it's giving away the weights for free
The enterprise voice AI market is in the middle of a land grab. ElevenLabs and IBM announced a collaboration just this week to bring premium voice capabilities into IBM's watsonx Orchestrate platform. Google Cloud has been expanding its Chirp 3 HD voices. OpenAI continues to iterate on its own speech synthesis. And the market underpinning all of this activity is enormous — voice AI crossed $22 billion globally in 2026, with the voice AI agents segment alone projected to reach $47.5 billion by 2034, according to industry estimates. On Thursday morning, Mistral AI entered that fight with a fundamentally different proposition. The Paris-based AI startup released Voxtral TTS, what it calls the first frontier-quality, open-weight text-to-speech model designed specifically for enterprise use. Where every major competitor in the space operates a proprietary, API-first business — enterprises rent the voice, they don't own it — Mistral is releasing the full model weights, inviting companies to
Wikipedia bans AI-generated articles
Wikipedia will no longer allow editors to write or rewrite articles using AI. The update, which was added to Wikipedia's guidelines late last week, cites the tendency for AI-written articles to violate "several of Wikipedia's core content policies" as the reason for the ban. The change applies to the English version of Wikipedia and will still allow editors to use AI in certain scenarios. That includes using large language models to "suggest basic copyedits" to their writing, but only if it "does not introduce content of its own." Editors can also use AI to translate articles from another language's Wikipedia into English. However, they sti … Read the full story at The Verge.
OpenAI shelves erotic chatbot ‘indefinitely’
OpenAI has paused plans to release a sexualized "adult mode" for ChatGPT, in its latest move to refocus on the company's core products. According to The Financial Times, the erotic chatbot has been shelved "indefinitely" after facing pushback from employees and investors due to the problematic and harmful effects sexualized AI content can have on society. This decision comes in the wake of OpenAI also discontinuing its text-to-video AI platform Sora, citing "internal discussion about our broader research priorities." It's the latest side quest to be dropped by the company after CEO Sam Altman declared a "code red" in December, suggestin … Read the full story at The Verge.
70% of new software engineering papers on ArXiv are LLM related
Article URL: https://shape-of-code.com/2026/03/22/70-of-new-software-engineering-papers-on-arxiv-are-llm-related/ Comments URL: https://news.ycombinator.com/item?id=47527625 Points: 1 # Comments: 1
Google's new TurboQuant algorithm speeds up AI memory 8x, cutting costs by 50% or more
As Large Language Models (LLMs) expand their context windows to process massive documents and intricate conversations, they encounter a brutal hardware reality known as the "Key-Value (KV) cache bottleneck." Every word a model processes must be stored as a high-dimensional vector in high-speed memory. For long-form tasks, this "digital cheat sheet" swells rapidly, devouring the graphics processing unit (GPU) video random access memory (VRAM) system used during inference, and slowing the model performance down rapidly over time. But have no fear, Google Research is here: yesterday, the unit within the search giant released its TurboQuant algorithm suite — a software-only breakthrough that provides the mathematical blueprint for extreme KV cache compression, enabling a 6x reduction on average in the amount of KV memory a given model uses, and 8x performance increase in computing attention logits, which could reduce costs for enterprises that implement it on their models by more than 50%
Build with Lyria 3, our newest music generation model
Lyria 3 is now available in paid preview through the Gemini API and for testing in Google AI Studio.