A VentureBeat Intelligence survey of 108 enterprises found that 49% of respondents said an AI agent or LLM-powered feature that passed company testing later caused a customer-facing problem; nearly a quarter (24%) reported this happened more than once. Despite this, trust in automated evaluation rose to 13% in July from 5% in June, and concerns about misalignment between tests and real-world results fell from 29% to 19% month over month.
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