Meta expands WhatsApp AI partnership with Genesys as shareholders prepare to vote on content moderation and governance transparency.

Meta Platforms expanded its WhatsApp partnership with customer experience company Genesys, integrating AI tools to support multi-modal business communications for WhatsApp's global user base of over 3 billion.

The expanded AI alliance is aimed at business users seeking smoother customer conversations across text and other formats. Meta is financing its heavier AI and infrastructure buildout partly through multiple fixed rate, senior unsecured bond issues totaling tens of billions of US dollars, with coupons between 4.55% and 6.45% and maturities stretching out to 2066.

At Meta's annual shareholder meeting, investors will vote on proposals focused on public reporting of antisemitism and online hate moderation, as well as measures requiring greater transparency around board vote disclosures and governance practices. The outcome could shape how much detail Meta provides on content moderation efforts and internal decision making.