Rocket Close deployed an AI assistant called Supercharger to automate title examination research, reducing thousands of customer service calls and emails per month.

What happened: Rocket Close, a Detroit-based title agency within Rocket Companies, built Supercharger—an AI agent powered by Amazon Bedrock and Strands Agents—to automate research-heavy title examination tasks. The system integrates with internal databases and guides operations teams through order processing in natural language, centralizing knowledge that previously required searching multiple systems and county guides.

Why it matters: Title examiners previously spent hours navigating disparate sources to verify state-specific and county-level requirements. Supercharger eliminates this friction by delivering precise, role-specific guidance and order context in one place, which has freed teams to focus on higher-value work and reduced incoming calls and emails to the contact center.

What to watch: The solution was deliberately designed with extensibility in mind—new data sources can be added as additional tools without restructuring the core architecture, signaling Rocket Close's intent to expand Supercharger's capabilities over time.