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AI Business & IndustryFortune AIPublished: Aug 12, 2026, 10:00 JST

OpenAI sets up friction@openai.com for staff to escalate issues to Sam Altman

OpenAI sets up friction@openai.com for staff to escalate issues to Sam Altman

OpenAI has created a special email address, friction@openai.com, that employees can use to escalate problems directly to senior leadership, including Sam Altman. The inbox handles issues ranging from office parking to technical roadblocks.

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