Canon Marketing Japan will host a free online seminar for IT staff on September 17, 2026.
It will discuss why generative AI has not reduced helpdesk workloads.
The seminar is based on a recent survey of helpdesk operations.
What happened
Canon Marketing Japan will hold a free online seminar on September 17, 2026, for IT staff, titled "Why Doesn't Generative AI Reduce the Work of IT Departments?" The seminar is based on a survey it conducted on in-house helpdesk operations.
Why it matters
The survey found that despite the increased use of generative AI and chatbots, the burden of handling inquiries in IT departments remains high. The seminar aims to explain why AI alone does not reduce the workload and how to redesign helpdesk operations for the AI era.
What to watch
The seminar runs from 15:00 to 16:00 JST, is free, uses Zoom, and offers on-demand viewing. Registration closes at 12:00 on the day of the event. Speakers include Kawasaki Keito from PKSHA Technology and Kosakai Miku from Canon Marketing Japan.
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