Lowe's taps 5 execs for AI, Pro strategy

Lowe's has realigned its leadership to put more emphasis on its Pro and home services business, which is a key growth area for home improvement retailers. The promotion of Seemantini Godbole to chief information and AI officer is a notable step, as it formally ties AI strategy to her existing technology role. The company has seen early success with its AI agent Mylow, which achieved triple the conversion rate compared with its non-AI digital experience, and the new structure may seek to broaden such applications.

The backdrop is a strong fiscal Q2, with net sales up 8.3% to $25.96 billion and online sales up 15.7%. The internal promotions suggest continuity rather than a shakeup, and the focus on Pro services reflects a segment that tends to have higher order values and loyalty. The appointments were announced alongside Lowe's ranking of No. 9 in Digital Commerce 360's Top 1000 and No. 90 in its new AI Rankings, which track large online retailers.

For business readers, the key takeaway is that Lowe's is integrating AI into its core operations under a dedicated executive, while also doubling down on Pro and home services. The results from Mylow offer a concrete example of how AI can directly boost ecommerce metrics, and the new leadership structure may influence how other omnichannel retailers organize their own AI efforts.