AIToday
Large Language ModelsJapan Times TechPublished: May 8, 2026, 19:00 JST1 min read

Japan's Financial Services Agency to develop AI agent for regional banks to handle customer service

Japan's Financial Services Agency to develop AI agent for regional banks to handle customer service

3 Key Points

  1. The Financial Services Agency has entrusted the Financial Data Utilization Association (FDUA), an industry group of around 440 companies, to develop an original AI model for regional banks.

  2. The FDUA plans to build a conversational AI agent that can handle a wide range of customer inquiries, then conduct empirical research on regional banks using AI models in customer-facing services.

  3. The initiative aims to improve customer convenience and reduce the workload of bank employees, particularly in rural areas where banks tend to be understaffed.

Ask the AI about this article →

Japan Times TechRead Original Article

Get the latest Large Language Models news every morning

For example, today's edition would include:

  • Sandisk's HBF claims 16x HBM capacityDIGITIMES Asia · 1h ago
  • World Labs unveils Atlas, a single AI model that generates, reconstructs, and simulates 3D worlds from just a few photosTHE DECODER · 1h ago
  • Saudi unveils $15B tech deals at LEAPFortune AI · 1h ago

AI-summarized, only the topics you pick — one digest a day via Email, Slack, or Discord.

Free · takes 30 seconds · unsubscribe anytimeWhat is AIToday? →

Ask AI

Ask AI anything about this article. Q&As are published on this page for other readers too.

Related Articles

Next articleOpenAI launches GPT-Realtime-2, GPT-Realtime-Translate, and GPT-Realtime-Whisper voice models in Realtime API with expanded context and reasoning controls