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Large Language ModelsAI Business & Industryr/AI_AgentsPublished: Oct 20, 2026, 06:01 JST

AI support's real value: automating a resolution, not a reply

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AI support's real value: automating a resolution, not a reply

A practitioner laid out the gap between automating a reply and automating a resolution. A basic bot answers "Where's my order?" with a tracking link, while an AI agent can check order status and act on a shipping exception.

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