
What happened
Uber announced the company-wide rollout of ChatGPT Work, starting today and expanding from an initial pilot of 1,000 employees to more than 30,000 employees across its global workforce.
Why it matters
This is Uber's first company-wide deployment of an agentic platform tailored for knowledge work, giving teams across operations, finance, marketing and product access to a tool designed to take on complex, multi-step tasks and deliver finished work.
WHO IT HITSUber's operations, finance, marketing and product teams gain a company-wide tool for multi-step tasks, while enterprise IT and HR groups at other firms may watch this rollout as a reference for large-scale agentic AI deployment.
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Uber's move marks a shift from a limited pilot to a company-wide deployment of an agentic platform, suggesting the company sees enough value in multi-step task automation to extend it to more than 30,000 employees. The rollout is supported by Uber's internal AI skills library, approved integrations and dedicated employee training, which points to a structured adoption effort rather than a pure tool rollout.
The deployment also deepens Uber's collaboration with OpenAI, giving Uber access to frontier models such as GPT‑6.1 Sol as the default capability within ChatGPT Work. Uber's developers and software engineering teams will continue using Codex, indicating that different teams may rely on different AI tools for different workflows.
Uber and OpenAI plan to share further insights into adoption, use cases and measurable outcomes as the rollout progresses, which may offer a clearer picture of how agentic AI performs at enterprise scale.
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