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Uber rolls out ChatGPT Work to 30,000 employees

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Uber rolls out ChatGPT Work to 30,000 employees

3 Key Points

  1. What happened

    Uber announced the company-wide rollout of ChatGPT Work, starting today and expanding from an initial pilot of 1,000 employees to more than 30,000 employees across its global workforce.

  2. Why it matters

    This is Uber's first company-wide deployment of an agentic platform tailored for knowledge work, giving teams across operations, finance, marketing and product access to a tool designed to take on complex, multi-step tasks and deliver finished work.

WHO IT HITSUber's operations, finance, marketing and product teams gain a company-wide tool for multi-step tasks, while enterprise IT and HR groups at other firms may watch this rollout as a reference for large-scale agentic AI deployment.

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Context & Analysis

Uber's move marks a shift from a limited pilot to a company-wide deployment of an agentic platform, suggesting the company sees enough value in multi-step task automation to extend it to more than 30,000 employees. The rollout is supported by Uber's internal AI skills library, approved integrations and dedicated employee training, which points to a structured adoption effort rather than a pure tool rollout.

The deployment also deepens Uber's collaboration with OpenAI, giving Uber access to frontier models such as GPT‑6.1 Sol as the default capability within ChatGPT Work. Uber's developers and software engineering teams will continue using Codex, indicating that different teams may rely on different AI tools for different workflows.

Uber and OpenAI plan to share further insights into adoption, use cases and measurable outcomes as the rollout progresses, which may offer a clearer picture of how agentic AI performs at enterprise scale.

FAQ
How many Uber employees will get access to ChatGPT Work?
More than 30,000 employees across Uber's global workforce will have access, up from an initial pilot of 1,000 employees.
What can ChatGPT Work do for Uber teams?
It connects with tools like Google Drive, Gmail, Google Calendar and Slack, enabling workers to research information, prepare meeting briefs, create presentations, analyze data and complete workflows across applications.
Which AI models will Uber teams use through ChatGPT Work?
Uber gets access to OpenAI's frontier models, with GPT‑6.1 Sol deployed as the default capability within ChatGPT Work, plus multimodal capabilities including voice and image generation.
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