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Salesforce launches Agent Albert to counter Wall Street fears that generative AI will render traditional enterprise software platforms irrelevant.
THE DECODER · April 20, 2026
AI Summary
- •CEO Marc Benioff is introducing Agent Albert, a new AI product designed to demonstrate that enterprise software remains essential in the AI era
- •Wall Street investors are concerned that advanced AI models could obsolete traditional software-as-a-service business models
- •Salesforce is backing its AI strategy with a proprietary metric to measure the value and effectiveness of Agent Albert
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