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AI Safety & AlignmentAI Regulation & PolicyAI Business & Industryr/artificialPublished: Mar 24, 2026, 21:10 JST1 min read

Legal template emerges to combat 'algorithmic gaslighting'—abrupt AI safety switches causing emotional distress to users

Legal template emerges to combat 'algorithmic gaslighting'—abrupt AI safety switches causing emotional distress to users

3 Key Points

  1. A design flaw in AI systems causes 'emotional whiplash' when systems abruptly shift from conversational to cold, scripted safety responses

  2. Template uses EU AI Act and Product Liability language to file formal complaints against major companies including Microsoft, OpenAI, Google, and Anthropic

  3. Users can submit complaints to companies' Privacy, Legal, or Responsible AI contacts, arguing safety scripts should not substitute for contextual judgment

  4. The issue is framed as 'algorithmic gaslighting'—documented psychological harm from unexplained, jarring AI behavior changes

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