Nomura Real Estate HD rolls out PKSHA AI Request Management to 10,000 staff

Nomura Real Estate HD's Group DX Strategy Department previously managed recipients using Microsoft Excel rosters and contacted people individually via Microsoft Teams. That manual approach left it hard to spot who had not responded, created a risk of missed requests, and placed a heavy load on staff, according to the article.

The new function is designed to remove that burden. A pilot run from June to July 2026 covered about 240 people in some departments. Among employees who received requests, 77% said they saw fewer missed items, and 86% wanted to keep using it. On the administrator side, automation of everything from identifying non-responders to sending reminders cut the work per request by an average of about 62%. After the full rollout was decided, a request for a Windows 11 minor version upgrade went to about 1,000 employees in August 2026, followed by the roughly 10,000-person company-wide distribution in September.

The next test is organizational rather than technical. Administrator rights currently sit with the Group DX Strategy Department, and the article says Nomura Real Estate HD is considering extending them to other corporate departments, with several company-wide request distributions already planned. How smoothly that wider expansion goes will largely determine whether the tool becomes a standard part of back-office work at the company. PKSHA, for its part, says it aims to bring inquiries, requests, and follow-up paperwork onto a single process platform.