Chatbot usage doubles, but 63% say AI advancing too fast

What happened

According to Pew Research, 49 percent of Americans report using chatbots at least occasionally, up from 33 percent in 2024. ChatGPT usage has doubled since 2023, with 44 percent of respondents saying they've used it. However, 63 percent think the technology is advancing too quickly, and only 16 percent believe AI will have a positive impact on society.

Why it matters

The gap between adoption and comfort signals a major trust problem. While roughly four in ten Americans are using AI for work tasks, and 30 percent say it makes them more productive, concerns about accuracy are widespread — 66 percent of US adults expressed worry about AI spreading inaccurate information in Pew's 2024 study. This mismatch suggests companies may face pushback even as AI tools become more embedded in daily work.

What to watch

Younger generations (ages 18–29) report the highest chatbot usage at 66 percent, yet 48 percent of that group believe AI will have a negative impact. By contrast, the 30–49 age bracket uses chatbots most frequently (34 percent say they use them once a day or more), suggesting workplace adoption may be driving the overall trend despite broader skepticism.