Organizations struggle less with AI technology adoption and more with empowering employees to effectively use these tools in their roles

Tech leaders focusing solely on AI infrastructure implementation overlook the critical need for people leaders to build workforce capability

Employee agency and confidence in using AI tools are essential but often neglected components of successful AI adoption strategies

Both technical infrastructure and human capability development must work in tandem—neither approach succeeds in isolation

People leaders must prioritize training, support systems, and organizational culture to ensure employees can leverage AI effectively in their daily work