Microsoft consultants propose AI-powered architecture for automating citizen identity verification and benefits eligibility in government agencies.

The framework uses specialized AI agents (document parsing, validation, eligibility assessment) orchestrated on Azure Container Apps to automate identity proofing and benefits determination, replacing manual document review and caseworker judgment.

Azure AI Document Intelligence extracts structured data from government-issued IDs and proof-of-address documents; validation and eligibility agents apply policy rules and cross-checks to reduce processing times and errors.

The architecture addresses government timelines: US SNAP rules require benefits within 30 days of application (7 days for expedited cases), and Medicaid/CHIP regulations allow 45 days for most eligibility determinations and up to 90 days for disability-based determinations.