What happened
Revin, an AI voice and SMS platform, launched its agents across Vertex Service Partners' portfolio of 27 regional roofing brands. The AI agents respond to homeowner leads in under two seconds on average, engage customers across voice, SMS, and email, and book appointments directly into Vertex's ServiceTitan system.
Why it matters
Roofing services depend on speed — homeowners typically face urgent repair needs. Vertex's CMO noted that Revin ensures 100% of calls are answered at any time, eliminating response delays that could lose customers to competitors. The AI handles volume at scale, freeing human staff for higher-value work.
What to watch
In its first months live, Revin has already engaged thousands of homeowners for Vertex and reshaped how the company thinks about lead conversion. Vertex services in excess of 100,000 roofs a year across its regional brands.
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