HSP GRUPPE reports 84% weekly ChatGPT usage

HSP GRUPPE's approach stands out for focusing on organizational transformation rather than individual productivity hacks. Before generative AI, the firm network had already spent over two decades standardizing processes and embedding quality management, which leadership credits with accelerating AI adoption. The rollout was paired with monthly AI forums and governed by internal data protection rules, with professional review and final responsibility remaining with the relevant tax, legal, or accounting professional.

The reported results show the impact of this strategy, with 98.6% of employees citing higher productivity and 84% weekly active usage. The company has standardized successful internal experiments into shared Agents, such as AI Client Communication for drafting and the Booking Assistant SKR03 & SKR04 for accounting tasks. This has created additional capacity, which is being directed toward client work rather than cost savings, as the firms are operating at capacity with substantial backlogs.

For leadership, the next phase involves agentic AI that can orchestrate work across entire processes, such as continuously reviewing bookkeeping. The long-term opportunity appears to hinge on whether HSP can successfully redesign workflows while balancing governance, quality, and cost, and whether this leads to the expected financial impact, which it plans to assess later this year. The company views this not as replacing professionals but as enabling them to exercise more judgment and build stronger client relationships.