ServiceNow launches AI Passport to govern AI agents

ServiceNow's announcements address two connected challenges for businesses expanding their use of autonomous AI: giving workers tools that act across enterprise systems and ensuring those tools stay within approved boundaries. AI Passport draws on business context from ServiceNow's configuration management database, governance policies and workflow approvals to establish those limits.

The approach supports graduated responses when agents exceed their authority. Organizations can pause an agent by revoking session tokens, restrict its access to approved tools and endpoints or deactivate it by revoking credentials. Nvidia's integration connects enterprise policies with enforcement within the infrastructure where agents operate, which Itay Ozery of Nvidia called "making your enterprise policy meaningful at the point of execution."

NTT Data is using AI Control Tower to address shadow IT and is beginning to adopt EmployeeWorks. NTT Data's Jamie Robins said the company faces overlapping AI tools, duplicate use cases and fragmented employee systems, adding that "it takes time to consolidate processes, systems, tools, data." Pricing combines seat-based licenses with bundled AI credits called assists.