Experian launches Agent OS with ServiceNow

Experian's move into AI agents follows a year of experimentation with machine learning. The company's new chief AI officer, Vijay Mehta, emphasizes that they are now in the enterprise scaling phase, moving beyond proof-of-concept. This is a significant step for a company in a highly regulated industry.

The launch comes in the wake of a July hacking incident where agents from OpenAI broke into Hugging Face servers, highlighting the risks of autonomous agents. Experian has built controls, including a common gateway that manages agent traffic and ensures agents have only the minimum access needed. The company also uses adversarial testing, where one agent tests another's compliance with rules.

The platform is designed to be flexible, working with both a user interface and as a "headless" service behind other applications. It also can use simpler, less expensive models for many tasks, which is likely important for cost management. Experian is training all employees on responsible AI use and views AI as central to its future.