EliseAI raises $350 million, valued at $4 billion

EliseAI launched in 2017 with a focus on the rental housing market, building a customer relationship management platform that property managers use to store prospect data and extract information from resident interactions. A marketing automation engine uses that data to tailor promotional materials for each lead. The company's real-estate toolkit also includes the Maintenance App, a mobile client that automatically routes property repair requests to technicians based on availability and skill sets, with a dashboard for tracking repair progress. Earlier this month, EliseAI expanded its real-estate feature set with an AI assistant called Apollo, which automates follow-ups to leads who attended a property tour and serves as an information retrieval tool surfacing property management best practices and data points. On the healthcare side, EliseAI provides a chatbot that schedules medical appointments and answers patient questions, and the company says the software can process up to 95% of inbound inquiries. Its healthcare platform also handles back-office work such as ingesting patient documents and syncing key information to electronic health record systems, reducing manual data entry and lowering the risk of human error. Co-founder and CEO Minna Song, writing in a blog post, described the target industries as the most complex, bespoke, entrenched and hardest, yet also the most important. Whether the new funding translates into deeper penetration in these entrenched markets — and whether the hiring of engineers, deployment professionals and salespeople can support that expansion — is likely to determine how quickly EliseAI converts its $4 billion valuation into durable revenue.