
Serval made Catalyst, its AI agent for enterprise automation, generally available on Thursday and enabled it by default for customers. Catalyst sits above Serval's service management platform as an admin-facing agent that inspects ticket history, procedures, and instructions to identify recurring work, then drafts the workflows, skills, forms, access policies, journeys and dashboards needed to automate it. Serval is also deploying background agents that continuously inspect connected systems for emerging problems and propose fixes before employees file tickets.
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