AIToday
Large Language ModelsVentureBeat AIPublished: Aug 21, 2026, 01:00 JST

Serval's Catalyst AI agent now auto-fixes IT issues before tickets filed

Serval's Catalyst AI agent now auto-fixes IT issues before tickets filed

Serval made Catalyst, its AI agent for enterprise automation, generally available on Thursday and enabled it by default for customers. Catalyst sits above Serval's service management platform as an admin-facing agent that inspects ticket history, procedures, and instructions to identify recurring work, then drafts the workflows, skills, forms, access policies, journeys and dashboards needed to automate it. Serval is also deploying background agents that continuously inspect connected systems for emerging problems and propose fixes before employees file tickets.

Not sure about something? Ask the AI

Questions and answers are published on this page.

Summaries like this, in your inbox every morning.

VentureBeat AIRead Original Article

AI news that matters for your work, delivered every morning.

Pick your industry and the AI tools you use, and get news related to your work every day.

Free · 30 seconds with Google · unsubscribe anytimeWhat is AIToday? →

Ask AI

Ask AI anything about this article. The AI reads this article, earlier AIToday articles, and Wikipedia, and cites its sources. Q&As are published on this page for other readers too.

Questions and answers are published on this page.

Related Articles

Next articleAI consciousness debate masks corporate escape from liability