
What happened
SORACOM's Makoto Yazaki trained Wisora on its own service and documentation pages, then asked how to register a PDF and got an answer citing a 25MB per-file maximum.
Why it matters
The answer looked natural but relied on an old update notice, showing business teams need to trace chatbot replies back to their source documents before trusting them.
Summaries like this, every morning.
The walkthrough is built around a deliberately narrow test: one question with an answer the team can verify itself. By choosing "How do I register a PDF?" and training Wisora on SORACOM's own service and documentation pages, Makoto Yazaki set up a case where the expected answer was already known. That made the mismatch easy to spot when the bot cited a 25MB limit that appeared in a past update notice rather than in the current specifications.
The follow-up step is what gives the example its practical weight. Wisora's verification chat shows which sources were used, so the team could trace the wrong figure back to the old notice and decide how to fix it — either by adding content that describes the current specification or by reconsidering whether past updates belong in the training set. The recommended loop includes reviewing correct answers alongside incorrect ones and sorting questions between bot-handled and human-handled, since a single hard question can distract from the queries the bot already handles well.
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