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Gallup: 68% of daily AI users in US worry

Gallup: 68% of daily AI users in US worry

3 Key Points

  1. What happened

    A Gallup survey commissioned by Microsoft, polling about 1,000 people in each of 37 countries from April to July, found 68% of Americans who use AI daily are worried about it, and 74% of Americans overall reported worry.

  2. Why it matters

    Even daily use does not imply comfort, so adoption is not a straightforward measure of public enthusiasm and may not reduce support for regulation.

  3. What to watch

    The study will eventually span 140 countries and currently omits India, Australia and Malaysia, so the picture could shift; watch the 36% (median) who said they trust AI's results a lot as a sign of whether confidence catches up.

WHO IT HITSThis lands on product and policy teams at AI companies who treat usage as a proxy for goodwill, and on compliance and public-affairs staff preparing for AI rules in the U.S. and Canada.

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Context & Analysis

Gallup's study, commissioned by Microsoft, is notable for its scale: about 1,000 people in each of 37 countries, polled between April and July, with a plan to reach 140 countries. But the headline finding is that daily use and worry travel together. The United States sits at the anxious end, with 74% reporting worry and only 36% expecting AI to mostly help the country, while Singapore and China show high daily use alongside strong optimism.

The survey also separates optimism from trust. Only 36% (median) of those surveyed said they trust AI's results a lot, and in the U.S. just 45% of daily users expressed that level of confidence. Gallup senior scientist Pablo Diego-Rosell told TechCrunch that attitudes are multidimensional: people can be curious, see potential, use AI frequently, and still be worried or skeptical about accuracy.

What the results mean for regulation is likely to hinge on whether that skepticism hardens into demands for limits in hiring, healthcare, education, or government. The report suggests greater exposure alone will not resolve unease, and the omission of India, Australia, and Malaysia — along with the eventual expansion to 140 countries — leaves room for the global picture to change.

FAQ
Who conducted the survey and who paid for it?
Opinion research firm Gallup conducted the survey, and it was commissioned by Microsoft. Results currently cover 37 countries, with about 1,000 people polled in each between April and July.
Which countries are not included in the results so far?
India, Australia, and Malaysia are not currently part of the reported results. The project will eventually span 140 countries.
Do people in other countries feel the same worry as Americans?
No. In Singapore, 46% reported using AI daily and more than 80% of those aware of AI expect it to improve their everyday lives, while 77% think it will help the country. In China, 35% report daily use and most expect it to help the country.

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