How many BBVA employees use ChatGPT Enterprise?

More than 100,000 employees globally use ChatGPT Enterprise, with 70%+ weekly active usage among deployed employees.

"The Eight" is BBVA's AI transformation roadmap for redesigning banking end-to-end, covering areas from customer experience and commercial banking to risk, operations, and software development.

Can you give an example of how BBVA uses AI?

BBVA developed a Credit Analysis Pro GPT that automates the extraction and analysis of unstructured data from annual reports and ESG disclosures. Another example is in Peru, where an AI assistant reduced average query handling times from about 7.5 minutes to around 1 minute.

Large Language ModelsAI Business & IndustryOpenAI BlogJun 11, 2026Jun 12, 2026, 04:00 JST

BBVA Scales ChatGPT Enterprise to 100,000 Staff

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3 Key Points

What happened
BBVA and OpenAI have formed a strategic collaboration to integrate AI across the bank's operations, customer experiences, and software development. By the end of 2025, this evolved into a broader alliance centered on BBVA's AI transformation roadmap called "The Eight."
Why it matters
BBVA has scaled ChatGPT Enterprise to more than 100,000 employees globally, making it one of the largest enterprise adopters of generative AI in the financial sector. The bank reports 70%+ weekly active usage and about 3 hours saved per employee per week, with up to 80% efficiency gains in selected workflows.
What to watch
The success of this initiative hinges on whether BBVA can move from productivity gains to a full AI-native banking model, as outlined in "The Eight." Watch how the bank's 20,000+ employee-created GPTs (with about 4,000 used frequently) translate into new customer-facing capabilities.

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Context & Analysis

BBVA's journey with OpenAI began in 2024 with a pilot deployment of ChatGPT Enterprise to 3,000 employees. The organic adoption that followed led to a company-wide rollout, now reaching over 100,000 staff. This scale is notable for a highly regulated financial institution, requiring a careful balance of governance, security, and employee enablement.

The bank's strategy emphasizes treating AI as a business transformation rather than a standalone tech project. By training 250 senior leaders, including the CEO and chairman, BBVA ensured top-down support. Employees have created over 20,000 custom GPTs, indicating a bottom-up embrace of the technology.

The real test lies ahead: whether BBVA can translate these internal efficiency gains into the ambitious vision of "The Eight"—a proactive, intelligent, and personalized banking experience. The outcome will likely hinge on how well the bank integrates AI into customer-facing services and risk management, moving beyond back-office productivity. Success could set a benchmark for other global banks considering similar AI-driven overhauls.

FAQ

How many BBVA employees use ChatGPT Enterprise?: More than 100,000 employees globally use ChatGPT Enterprise, with 70%+ weekly active usage among deployed employees.
What is "The Eight"?: "The Eight" is BBVA's AI transformation roadmap for redesigning banking end-to-end, covering areas from customer experience and commercial banking to risk, operations, and software development.
Can you give an example of how BBVA uses AI?: BBVA developed a Credit Analysis Pro GPT that automates the extraction and analysis of unstructured data from annual reports and ESG disclosures. Another example is in Peru, where an AI assistant reduced average query handling times from about 7.5 minutes to around 1 minute.

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