Prepared launches call-recording AI RecACE plus, seeks Osaka model firms

RecACE plus is aimed at a specific gap in phone-based customer service. When a complaint or customer harassment call occurs, the exchange often survives only in the representative's memory or notes, making it hard to confirm the situation accurately afterward. Problems also arise when a staff member handles a difficult call alone or when sharing with a manager is delayed; companies with multiple stores or sites may find headquarters cannot grasp what is happening at each location.

The service addresses this by recording fixed-line calls and having AI transcribe and summarize them, organizing the exchange into a form that can be checked and shared from a PC or smartphone. In the Osaka model-case program, Prepared envisions three uses: recording calls and sharing them smoothly with managers, catching important inquiries early via push notifications on a dedicated app, and centrally managing complaint and harassment response across multiple stores and sites.

The company says it will verify, in actual work environments, how the service can be used to suit each company's challenges — improving inquiry handling efficiency, internal information sharing, and phone response quality, as well as building structures so employees do not bear complaint and harassment response alone. Installation is kept simple: equipment is set up following an included manual, and adoption conditions may differ depending on the phone lines and equipment configuration in use.