Intuit deployed AI agents to 3 million customers with an impressive 85% return/repeat usage rate
EVP and GM Marianna Tessel credits the success to blending AI with human intelligence (AI-HI combination) rather than using chatbots in isolation
The human-AI combination provides customers with greater confidence and trust in the financial software solutions
Intuit launched its GenOS platform in June to integrate generative AI across products like QuickBooks, TurboTax, and MailChimp
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