ExaWizards deepens Fukuoka Financial Group AI tie-up

This partnership builds on a business tie-up ExaWizards signed with FFG in May 2025, under which the two have already applied generative AI to head-office tasks such as inquiry responses, document checks, and turning tacit knowledge into shared explicit knowledge. Because those efforts confirmed the effectiveness of AI in head-office work, the scope is now being extended to back-office operations as a whole, according to the announcement.

The back-office problem FFG describes is concrete: procedures are still largely paper-based, with visual checks, inquiries, and data entry at each stage, and incomplete documents trigger a back-and-forth of returns and re-entry. Rather than replacing individual steps with AI, FFG plans to redesign the process end to end based on three principles: moving applications to web and system-based handling, using AI agents and RPA for checks and input, and reworking business processes without being bound by existing rules.

Exaforward Kyushu, established in August 2026 as a Fukuoka-based group company, will take the central role in the support, with consultants and engineers working on-site alongside FFG staff. ExaWizards also says it will consider applying the know-how gained through this work to AI adoption by local governments and companies in Kyushu, a region where population decline is advancing ahead of the rest of Japan.