Flyle raises ¥1.88 billion Series A for AI operator

Flyle is betting that contact centers need more than partial automation. The company says that in most cases, AI use today is limited to creating FAQs or handling routine responses via chatbots. Complex inquiries and procedures often still require humans, and product or service issues raised by customers tend to stay inside the contact center rather than feeding back into improvements.

To address that, Flyle offers an AI operator that understands customer requests across phone, chat, and email and links with internal systems to complete procedures like orders and changes. It builds knowledge from existing FAQs, manuals, and call recordings, and hands off difficult cases to human staff with context. Alongside the AI operator, Flyle provides AI-based evaluation of all operator interactions on common standards, AI VOC analysis of conversations for service quality, product issues, process problems, and harassment detection, and an AI survey and interview tool that works with consumer panels to reach customers who do not contact support or who have churned. The data is visualized and analyzed across these tools on an AI data platform.

Flyle says adoption is progressing in contact centers and CX departments in industries such as TV shopping, manufacturing, finance, and transportation. The Series A was led by existing and new investors including ALPHA, ALL STAR SAAS FUND, Firstlight Capital, Aflac Ventures Japan, Japan Post Capital, Salesforce Ventures, Mitsubishi UFJ Capital, Mizuho Capital, and SMBC Venture Capital.