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ServiceNow launches Otto conversational AI platform and expands partnerships with NVIDIA, Microsoft, Lenovo, and FedEx at Knowledge 2026 event

Yahoo Finance AIMay 5, 20262 min read
ServiceNow launches Otto conversational AI platform and expands partnerships with NVIDIA, Microsoft, Lenovo, and FedEx at Knowledge 2026 event

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3 Key Points

  1. ServiceNow introduced ServiceNow Otto, a unified conversational AI and workflow automation experience designed to operate across the enterprise, alongside an upgraded AI Control Tower for enterprise governance of AI models and agents.

  2. New and expanded partnerships were announced with NVIDIA, Microsoft, Lenovo, and FedEx, focused on desktop AI agents, cross-cloud governance, device lifecycle automation, and logistics-centric supply chain workflows.

  3. ServiceNow Otto aims to serve as a front door for employees by pulling together conversational AI, search, and workflow execution, while AI Control Tower provides oversight of different models and agents running across clouds—positioning ServiceNow as a central platform for how large companies run AI-powered work rather than individual use cases.

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