How will customers interact with the AI agent during the trial?

From a test version of the My Pallete app, users move to a chat screen and type everyday phrases such as "tell me my balance" or "show me last week's transactions." The AI agent interprets the intent and presents balances or deposit and withdrawal details.

Who is participating in the proof-of-concept?

Aichi Bank employees and related staff will take part as ordinary users. The test covers text input and referral tasks, and examines dialog trends and usage needs.

What happens after the trial?

NTT Data and NTT Data Tokai plan to apply the findings both to upgrading existing AI-enabled services and to planning and developing new services with AI built in, aiming to expand AI use across the ANSER platform.

Large Language ModelsAI Business & IndustryAI Watch (Impress)10m agoOct 22, 2026, 19:01 JST

NTT Data, Aichi Bank test natural-language banking AI from October 26

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3 Key Points

What happened
NTT Data and NTT Data Tokai will start a joint proof-of-concept with Aichi Bank on October 26, testing a conversational interface and AI agent in the My Pallete banking app.
Why it matters
Users type everyday phrases like "tell me my balance" and the AI agent interprets intent and shows balances or transaction details; Aichi Bank staff will join as test users to gauge demand.

WHO IT HITSRetail banking customers and bank staff at Aichi Bank are the immediate test subjects, while NTT Data's financial-institution clients may see the same AI agent approach extended to corporate banking tools such as AnserBizSOL and BizSOL_Pallete.

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Context & Analysis

The proof-of-concept is a first step in NTT Data's broader plan to bring AI into ANSER, its service platform for financial institutions. The trial is deliberately narrow: it covers text input and referral tasks, with Aichi Bank staff standing in as general users rather than real customers. That setup suggests the goal is to learn how people phrase requests and what they actually want before anything reaches production.

The next stage is framed in two directions. For the My Pallete personal banking app, the companies describe an ambition to act as a financial concierge tailored to each user. For the corporate internet banking services AnserBizSOL and BizSOL_Pallete, the stated aim is to broaden AI-based operational support and improve the experience for bank employees and the companies that use those services. No timeline for commercial availability is given, so the October 26 start marks the beginning of evidence-gathering rather than a service launch.

FAQ

How will customers interact with the AI agent during the trial?: From a test version of the My Pallete app, users move to a chat screen and type everyday phrases such as "tell me my balance" or "show me last week's transactions." The AI agent interprets the intent and presents balances or deposit and withdrawal details.
Who is participating in the proof-of-concept?: Aichi Bank employees and related staff will take part as ordinary users. The test covers text input and referral tasks, and examines dialog trends and usage needs.
What happens after the trial?: NTT Data and NTT Data Tokai plan to apply the findings both to upgrading existing AI-enabled services and to planning and developing new services with AI built in, aiming to expand AI use across the ANSER platform.

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