Cars24 handles 1M+ monthly conversation minutes with OpenAI voice and chat agents

Cars24's deployment of OpenAI agents addresses a core challenge in high-volume customer-facing businesses: managing scale while maintaining engagement and revenue retention. By automating voice and chat conversations, the company shifts from a purely human-driven model to one where AI handles routine interactions, freeing teams to focus on complex cases. The recovery of 12% of lost leads is a concrete business outcome, suggesting that automated agents catch customers at moments when human response would be delayed or unavailable. The extension of agentic workflows across multiple teams signals that Cars24 is not treating this as a single customer-support tool but as a platform for automating decision-making processes more broadly within the organization—a shift toward company-wide operational use rather than point solutions.