ElevenLabs signs Memorandum of Understanding with UK's Department for Science, Innovation and Technology to deploy voice AI in public services; company doubles UK headcount to 200 and expands London headquarters.

ElevenLabs and the UK's Department for Science, Innovation and Technology (DSIT) agreed to collaborate on three areas: making government information more accessible via voice AI (with focus on the blind and visually impaired, people with low literacy or learning differences, elderly citizens, and linguistically diverse communities including Welsh-language services); deepening research into how people perceive AI-generated voices and conversational agents; and attracting and developing AI expertise in voice and audio.

The company is moving into a new London headquarters triple the size of its existing office and doubling its UK headcount to 200 people across research, engineering, sales and other teams this year. Alex Holt was appointed Field CTO to lead core engineering teams and forward deployed engineering, working with the company's largest enterprise customers.

ElevenLabs already operates voice AI programmes in Ukraine (powering voice agents for the Diia app and government hotlines providing 24/7 support), the Czech Republic (handling over 5,000 calls per day about employment benefits), and Greece (enhancing public services and preserving endangered dialects). Current UK enterprise customers include Revolut (which uses voice agents to serve 4 million customers in 30 languages across the UK and Europe), Deliveroo, and Trainline.