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Inputting company data into personal ChatGPT carries risks

Inputting company data into personal ChatGPT carries risks

3 Key Points

  1. What happened

    Many cloud-based AI services, including ChatGPT, use input data for AI training by default, even on paid personal plans. OpenAI's terms allow the use of content to provide, maintain, and improve the service.

  2. Why it matters

    Entering confidential information can lead to leaks. Using personal accounts for work without company oversight is called 'shadow IT' or 'shadow AI' and is discouraged from a security standpoint.

  3. What to watch

    Enterprise plans can be contracted so inputs are not used for training, and some personal services allow disabling this. Local AI/running models on machines you control is also attracting attention as a risk-avoidance option.

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Context & Analysis

The article addresses a practical dilemma for employees who use convenient AI tools like ChatGPT for work. The core issue is the default data usage policy: many cloud AI services train on user input, creating a leak risk when confidential company information is entered. This risk is present even for personal paid plans, unless the user or company takes specific action.

The article highlights two mitigation paths. Companies can contract enterprise plans with terms that exclude input data from training. Alternatively, some personal services allow users to change settings to prevent this. However, the article cautions against relying on personal accounts for work, as it creates 'shadow IT' — untracked usage that complicates investigations if a problem occurs.

As a forward-looking note, the article mentions local AI, or running models on machines under one's control, as a technology gaining attention to avoid data transmission risks. While historically inferior in performance to cloud AI, the gap has narrowed in the past one to two years, leading various companies to consider adoption. This suggests a shift toward more controlled AI deployment options for sensitive work.

FAQ
Does a paid personal ChatGPT plan prevent data from being used for training?
No, in many cases the default setting still uses input data for training even on paid personal plans.
Can companies prevent their data from being used for AI training?
Yes, enterprise plans may allow contracts where input information is not used for training. Some personal services also offer the option to disable this.
What is 'shadow AI'?
It is the act of contracting and using IT services secretly without company knowledge. It is discouraged because it hinders tracking and investigation if problems occur.

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