What is Agent Fabric?

Agent Fabric is MuleSoft's recent enhancement to deliver an agentic AI control plane for governing AI agents.

Why does Forrester consider the control plane more strategic?

Forrester believes the need for one central place to govern AI agents will push control planes to be multiplatform, unlike build and orchestration platforms which will remain fragmented.

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Agent Fabric, not Agentforce, is Salesforce's top AI asset: Forrester

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3 Key Points

What happened
Forrester argues that MuleSoft's Agent Fabric, an agentic AI control plane for governing AI agents, is Salesforce's most strategic AI asset, not Agentforce. At Dreamforce, the branding appeared as "Agent Fabric" with a Salesforce logo.
Why it matters
A central control plane must be multiplatform, making it more strategic than the build and orchestration layers where AI agents are created and run. This positioning could give Salesforce an edge in governing AI agents across platforms.

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Context & Analysis

Forrester's analysis comes amid Salesforce's broader push into agentic AI, where its offerings are currently an amalgamation of Agentforce, Data 360, Headless Toolkit, AIforce, Informatica, MuleSoft's iPaaS, and Slack. This bolted-together approach creates friction through complex user experiences and complicated SKU purchases, according to Forrester. The firm outlines two possible paths: Salesforce could unify these into a holistic platform, or it could stumble. Notably, the control plane is the only layer not currently stitched together as a Frankenstein, as Agent Fabric is already one holistic product. This positions Agent Fabric as a strategic asset, but Forrester cautions that Salesforce may be tempted to chase the larger near-term market for orchestration at the expense of Agent Fabric, especially while the Agentforce and MuleSoft business units remain siloed.

FAQ

What is Agent Fabric?: Agent Fabric is MuleSoft's recent enhancement to deliver an agentic AI control plane for governing AI agents.
Why does Forrester consider the control plane more strategic?: Forrester believes the need for one central place to govern AI agents will push control planes to be multiplatform, unlike build and orchestration platforms which will remain fragmented.

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