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AI Regulation & PolicyAI Business & IndustryAINOWPublished: Sep 9, 2026, 01:00 JST

SoftBank, Kirin, Lawson cut hiring time with AI agents

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SoftBank, Kirin, Lawson cut hiring time with AI agents

3 Key Points

  1. What happened

    SoftBank introduced an AI system for video interview screening in May 2020, cutting screening time by about 70%. Kirin Holdings and Lawson use AI interviewers, with Lawson seeing offer acceptance rise about 10%.

  2. Why it matters

    These tools replace manual hiring steps, but the article stresses avoiding discrimination and legal issues. AI outputs are used as pass filters, with humans reviewing all failures, a pattern that balances speed and safety.

  3. What to watch

    EU AI Act obligations for high-risk AI start December 2, 2027. The EU AI Act classifies recruitment AI as high-risk, so firms with EU operations must prepare recording systems.

WHO IT HITSHR recruiters and talent acquisition teams can automate repetitive tasks like scheduling and screening, but they must design workflows where humans review AI decisions to avoid legal pitfalls under the Job Security Act and EU AI Act.

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Context & Analysis

The article reports on the growing adoption of AI recruiting agents in Japan, with major companies like SoftBank, Kirin Holdings, and Lawson leading. These agents automate tasks from job postings to candidate follow-up, contrasting with traditional ATS (recording) and RPA (fixed procedures).

The article highlights legal constraints: Job Security Act prohibits discriminatory handling, and EU AI Act classifies recruitment AI as high-risk, with obligations deferred to December 2, 2027. A key success factor is designing workflows where AI serves as a pass filter, with humans reviewing all rejections.

The stakes are high for HR teams: while automation can cut screening time and improve consistency, failure to address legal and ethical risks could harm employer brand. The outcome hinges on how well firms define evaluation criteria and maintain human oversight, as seen in the cited cases.

FAQ
What is the typical cost of AI recruiting agents?
Light plans cost about 10,000–20,000 yen per month, while advanced plans exceed 100,000 yen. Some services charge per use, like SHaiN at 3,000 yen per case.
Can small companies with one or two recruiters use these tools?
Yes, the article advises choosing flat-rate plans and starting with single-step tools like schedule adjustment to avoid setup overload.
Do we need to tell candidates that AI is used?
Yes, especially if profiling, as you must specify the purpose of AI analysis. Disclosure is recommended, and Lawson saw 98% positive candidate responses.
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