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Large Language ModelsAI Watch (Impress)Published: Oct 26, 2026, 13:01 JST

Boldlight's MetaMap adds 'Live' voice AI store finder

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Boldlight's MetaMap adds 'Live' voice AI store finder

3 Key Points

  1. What happened

    Boldlight released 'Live' for its MetaMap digital-twin platform on October 26. Pressing the Live button and asking questions like "Any gift recommendations?" or "Is there a cafe where I can relax?" prompts the AI to suggest venues from the facility's registered data.

  2. Why it matters

    Because Live draws on registered store, experience, and event information rather than category names, it surfaces offerings like experiential tenants or same-day events that keyword search tends to bury, per Boldlight.

WHO IT HITSFacility operators using MetaMap gain a voice-based concierge that can promote under-discovered tenants and events; mall and venue managers may see value in the conversation-trend analytics planned for operations.

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Context & Analysis

MetaMap is a 3D digital map built on real-world coordinates, positioned as a digital-twin platform that bundles facility navigation and engagement measures in one place. Beyond store search and route guidance, it already integrates current-location display, AI agents, congestion data, event information, stamp rallies, and coupons. Live sits on top of that stack as a conversational layer, and because it works from the store, experience, and event data a facility has registered, it is aimed at questions that do not map cleanly onto category names. The planned combination with MetaMap VISION, which determines current location from camera footage, points to a future where the starting point is identified automatically rather than asked for. Boldlight also intends to bring the dialogue to digital signage and to analyze conversation trends for facility operators, suggesting the voice feature is meant to feed back into how venues are run, not just how visitors find them.

FAQ
How do facilities enable Live?
Administrators turn on 'Live Mode' in the AI settings of the MetaMap management screen, which adds a Live button to the published map.
Can facilities customize the voice AI?
Yes. Each facility can choose the greeting at conversation start, the symbol type, and the voice AI model used.
Does Live give directions after a suggestion?
Yes. Saying 'Guide me there' prompts the AI to ask for the starting point and display the route to the destination on the map.
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