71.5% use generative AI in a separate screen, TechTouch survey finds

The survey, conducted by TechTouch from July 28 to 29, 2026, targeted 319 people responsible for or overseeing generative AI at companies with more than 1,000 employees. It found that generative AI is used across a range of tasks: document drafting and editing was the most common at 81.8%, followed by information gathering at 83.7%, and data aggregation and analysis at 75.9%.

However, the way it is used is revealing. At 71.5%, the majority use it in a separate screen, not integrated into their business system. Only 20.6% use it directly within their workflow. This suggests that despite widespread use, deep integration is still rare.

The survey also asked about challenges. The top issue was the high learning cost of switching between tools, cited by 48.3%. This points to a friction: when AI is not integrated, users must copy and paste, which adds steps and may reduce the overall benefit. For companies, the question is whether to prioritize integration to sustain the time savings that 62.6% of respondents reported.