It is KnowledgeSense's business-oriented ChatGPT service, offering enhanced security and cost advantages, and it is used by over 500 companies including TSE Prime-listed large enterprises.

How does the new feature capture knowledge that recordings miss?

The AI asks the worker about the purpose of the task and the criteria used to make decisions, and the worker's answers are reflected into the manual generated from the recording.

When will the feature be available and how much will it cost?

KnowledgeSense says the feature is planned for provision, but the announcement does not specify a release date or pricing.

Large Language ModelsAI Business & IndustryASCII.jp4m agoOct 26, 2026, 22:01 JST

ChatSense desktop AI to interview workers, fold tacit know-how into manuals

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3 Key Points

What happened
KnowledgeSense said its ChatSense desktop AI, which builds manuals from PC screen recordings, will gain a feature where the AI questions staff on task purpose and judgment criteria and adds their answers to the manual.
Why it matters
Recordings capture only on-screen clicks, not the reasoning behind them, so the new feature aims to preserve judgment know-how for handovers and automation, per the company.

WHO IT HITSCorporate teams that document and hand over PC-based workflows — especially those preparing task automation — are the intended users, since the feature targets judgment criteria that screen recordings miss.

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Context & Analysis

KnowledgeSense's existing desktop AI already turns PC screen recordings into manuals. The gap it now targets is the reasoning layer: why an operator chooses a step, and which conditions trigger a branch. Those points rarely appear on screen, and the company says customers preparing handovers and automation have asked for judgment criteria to be documented alongside procedures.

The planned feature has the AI pose questions to the worker and fold the replies into the recording-derived manual. That links on-screen actions with the business assumptions behind them, which the company frames as making manuals easier to use directly for handover and automation.

The announcement comes as ChatSense, a business ChatGPT service with security and cost features, is used by more than 500 companies, including large enterprises such as TSE Prime-listed firms, according to KnowledgeSense. The company has not stated when the new feature will be provided or what it will cost.

FAQ

What is ChatSense?: It is KnowledgeSense's business-oriented ChatGPT service, offering enhanced security and cost advantages, and it is used by over 500 companies including TSE Prime-listed large enterprises.
How does the new feature capture knowledge that recordings miss?: The AI asks the worker about the purpose of the task and the criteria used to make decisions, and the worker's answers are reflected into the manual generated from the recording.
When will the feature be available and how much will it cost?: KnowledgeSense says the feature is planned for provision, but the announcement does not specify a release date or pricing.

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