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Small business owners are using AI tools to automate routine administrative tasks like scheduling, invoicing, and content creation.

MIT Technology Review AI21h ago2 min read
Small business owners are using AI tools to automate routine administrative tasks like scheduling, invoicing, and content creation.

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3 Key Points

  1. 1

    Sam Finnegan-Dehn, a part-time math and philosophy tutor in London, uses Notion AI to record client meetings (with consent), generate automated summaries, and refine his teaching strategy based on what the summaries reveal about technique effectiveness.

  2. 2

    Notion AI handles goal-setting, lesson drafting, invoicing, and social media post generation for Finnegan-Dehn. He inputs a 'North Star' goal into the app, then asks the AI to generate the concrete steps needed to reach it—tasks he says he understands less clearly than his long-term vision.

  3. 3

    Grandma's Quilt Shop in Yuma, Arizona uses Rain, a software suite designed for craft companies, to generate inventory descriptions and pricing; the owners claim it cuts listing time by 60 to 80%.

  4. 4

    Notion AI's add-on costs $20 per month. The article advises small business owners to assess potential gains and headaches against the cost of doing the work themselves, and warns that accuracy-critical tasks should remain under human control because AI hallucinates and makes mistakes.

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