Gilead Sciences has appointed Divya Dhankhar as Director of Global Digital Innovation & AI, bringing her experience from Lundbeck and Cognizant in using AI and machine learning to improve customer engagement and commercial operations. The move reflects Gilead's continued focus on accelerating digital innovation and using AI to enhance how it interacts with customers and manages its business.
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Divya Dhankhar has been appointed Director – Global Digital Innovation & AI at Gilead Sciences, where she will lead initiatives focused on artificial intelligence, digital innovation, and next-generation customer engagement. She joins from Lundbeck, where she led Next Best Experience (NBX) initiatives using AI and machine learning to enhance customer journeys and omnichannel experiences.
Why it matters
Gilead is signaling continued commitment to using AI and digital tools to improve how it engages with customers and runs its commercial operations. Dhankhar brings experience from roles at Cognizant where she partnered with life sciences companies on digital transformation spanning sales analytics, CRM systems, and data-driven decision-making—capabilities that are becoming standard in how pharmaceutical companies compete.
What to watch
The appointment underscores Gilead's strategy to accelerate digital innovation and leverage AI to enhance commercial effectiveness. Dhankhar's background in omnichannel engagement and AI-enabled commercial excellence suggests the company is deepening its investment in these areas.
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