
What happened
The company bans AI in client support and training, and approves PR merges only after engineers answer detailed questions about their own code. Most low-skill engineers fail and must re-investigate.
Why it matters
The firm says AI-generated work breeds overconfidence: engineers cannot explain logic, locate code, or review others, and repeated AI fixes raise costs, so client complaints follow.
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The company frames its ban not as a rejection of AI but as a return to how system development is supposed to work. It argues that banning AI pushes engineers back to reading documentation and tutorials, and that fixing review feedback without AI provides success experiences that build real skill. A recurring concern is evaluation: when AI masks an engineer's true ability, managers cannot measure practical skill, and engineers themselves mistakenly believe they can develop systems on their own. The firm's proposed remedy is simple to state but demanding to apply: make engineers explain their work in detail, which it says surfaces gaps that normal PR reviews miss and raises the technical dialogue skills needed for client support.
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