Verizon taps Google Cloud for enterprise AI

Verizon's partnership with Google Cloud marks an expansion of their longstanding relationship, aiming to address the company's strategic focus on customer experience and retention. The move follows net losses in 2024 and 2025, though recent earnings show improvement with about $23.4 billion in Q2 2026 revenue. The company is investing in AI infrastructure, including fiber deployment, which CFO Tony Skiadas described as a decades-long project essential for connecting compute. CEO Dan Schulman called the AI infrastructure build-out "one of the largest capital cycles of our lifetime," positioning Verizon to participate significantly.

The partnership targets several AI implementation areas, including customer support automation, network anomaly prediction, cloud security, and marketing modernization. Google's Agentic Data Cloud will help unify data across the company to build and deploy AI agents. These efforts build on Verizon's previous AI investments from last year, which included mobile assistants for store associates and call routing tools. The expanded capabilities suggest a comprehensive approach to integrating AI across operations, though the long-term revenue impact remains to be seen.